ɫֱ

Digital Patient Podcast

TDP 156: KLAS Research's Adam Cherrington: What Healthcare Can Learn from the DMV, The Power of Patient Voice, and Red Flags and Green Flags for Patient-Centric Vendors

December 12, 2024
By
seamless

Subscribe on: | | | | |

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of ɫֱ, and marketing colleague, Alan Sardana, chat with Adam Cherrington, Vice President of Digital Health at KLAS Research, about "What Healthcare Can Learn from the DMV, The Power of Patient Voice, Red Flags and Green Flags for Patient-Centric Vendors, and more..." Click the play button to listen or read the show notes below.

Audio:

Guest(s):

  • Adam Cherrington, Vice President of Digital Health at KLAS Research
  • Dr. Joshua Liu (), Co-founder & CEO at ɫֱ

Episode 156 - Show Notes:

[00:00:07] Episode preview

[00:03:39] A Personal Journey into Healthcare

[00:04:31] AI in Healthcare: Augmenting, Not Replacing Clinicians

[00:07:14] Emerging Themes in Digital Health

[00:11:23] The Shift to In-House Telehealth

[00:14:45] Red Flags and Green Flags for Patient-Centric Vendors

[00:20:14] What healthcare can learn from the DMV’s consumer experience

[00:25:14] Breaking Assumptions About Patient Tech Adoption

[00:27:13] Challenging the 100% Accessibility Fallacy

[00:31:25] Building Community Through the Patient Voice Collaborative

Fast 5 Lightning Round:

  1. Favorite Book or Book You’ve Gifted the Most:
    The Book of Mormon by Joseph Smith
    Seven Habits of Highly Effective People
    by Stephen Covey, and
    Green Eggs and Ham
    by Dr. Seuss.
  2. Person Dead or Alive You’d Love to Meet:
    Abraham Lincoln.
  3. Super strength, super speed, or mind reading:
    Super speed.
  4. Something in Healthcare You Believe in That Others Might Find Insane:
    Fax machines.
  5. Last Film/TV Show:
    Fly Me to the Moon.

Share this post

Subscribe to ɫֱ Blog

Subscribe Now

TDP 156: KLAS Research's Adam Cherrington: What Healthcare Can Learn from the DMV, The Power of Patient Voice, and Red Flags and Green Flags for Patient-Centric Vendors

Posted by:
seamless
on
December 12, 2024

Subscribe on: | | | | |

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of ɫֱ, and marketing colleague, Alan Sardana, chat with Adam Cherrington, Vice President of Digital Health at KLAS Research, about "What Healthcare Can Learn from the DMV, The Power of Patient Voice, Red Flags and Green Flags for Patient-Centric Vendors, and more..." Click the play button to listen or read the show notes below.

Audio:

Guest(s):

  • Adam Cherrington, Vice President of Digital Health at KLAS Research
  • Dr. Joshua Liu (), Co-founder & CEO at ɫֱ

Episode 156 - Show Notes:

[00:00:07] Episode preview

[00:03:39] A Personal Journey into Healthcare

[00:04:31] AI in Healthcare: Augmenting, Not Replacing Clinicians

[00:07:14] Emerging Themes in Digital Health

[00:11:23] The Shift to In-House Telehealth

[00:14:45] Red Flags and Green Flags for Patient-Centric Vendors

[00:20:14] What healthcare can learn from the DMV’s consumer experience

[00:25:14] Breaking Assumptions About Patient Tech Adoption

[00:27:13] Challenging the 100% Accessibility Fallacy

[00:31:25] Building Community Through the Patient Voice Collaborative

Fast 5 Lightning Round:

  1. Favorite Book or Book You’ve Gifted the Most:
    The Book of Mormon by Joseph Smith
    Seven Habits of Highly Effective People
    by Stephen Covey, and
    Green Eggs and Ham
    by Dr. Seuss.
  2. Person Dead or Alive You’d Love to Meet:
    Abraham Lincoln.
  3. Super strength, super speed, or mind reading:
    Super speed.
  4. Something in Healthcare You Believe in That Others Might Find Insane:
    Fax machines.
  5. Last Film/TV Show:
    Fly Me to the Moon.

Recent news from ɫֱ

The 3rd Annual Seamless Care Awards
April 8, 2026

The 3rd Annual Seamless Care Awards

Learn More
Succeeding with Digital Health even when the Novelty Wears Off: What WRHN's Digital Care Journey Program Shows Four Years In
March 31, 2026

Succeeding with Digital Health even when the Novelty Wears Off: What WRHN's Digital Care Journey Program Shows Four Years In

Learn More
Designing for both Parent and Child: How 5 Hospitals Brought Digital Care Journeys into Pediatrics
March 30, 2026

Designing for both Parent and Child: How 5 Hospitals Brought Digital Care Journeys into Pediatrics

Learn More